Saturday, December 17, 2011

Blog post 11: Quality Management

Identify and describe a quality management process that is utilized in your field of interest. Typically this process is in response or guided by a professional organization in that field. Identify that organization.

Quality management is something that is of paramount importance in chemistry labs. A lapse in quality control can ruin an entire project. Dow Chemical, for example, aims for seven sigma - 20 defects per billion.  Dow adopted the six sigma process in 1998 and is now considered to be one of the leading practitioners of the quality management process. Dow implements the process at all functions in their company - not just production. Things like customer service, energy consumption and health and safety have all benefited from the implementation of six sigma.


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